Higher Education Loans Board) is warning 

Posted by, Foundation For Social Ethics, on June 24, 2025

HELB (Higher Education Loans Board) is warning students about potential scams targeting loan applicants. Scammers are attempting to defraud students by posing as HELB officials or demanding fees for loan processing or activation. To avoid being scammed, students should only use official HELB communication channels for inquiries and information.


Common HELB Scams:
Impersonating HELB officials:
  • Scammers may contact students pretending to be HELB representatives to gain their trust and access personal information
  • Demanding upfront fees:
    Scammers may ask for fees to process or activate HELB loans, which is not a legitimate requirement.
  • Requesting personal information:
    Scammers may try to obtain sensitive information like ID numbers or bank details under the guise of loan processing.
How to Protect Yourself:
  • Verify information: Always check official HELB communication channels like the website, HELB App, USSD code (*642#), Huduma Centre HELB desks, and verified social media pages (X and Facebook) before believing or sharing any information 
  • Be cautious of unsolicited contact: Be wary of unsolicited calls, emails, or messages claiming to be from HELB, especially if they ask for upfront fees or personal information. 
  • Report suspicious activity: If you encounter a scam or suspect fraudulent activity, report it to HELB or the relevant authorities. 
  • Keep personal information private: Avoid posting personal information on HELB's public platforms. 
  • Don't pay for "processing": HELB does not charge any fees for loan processing or activation. 



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